Refund policy

Refunds are ledger entries on your AdsAnyway wallet. Until a payment processor is live, they move demo credit, not bank cash. Conversion ("the ad did not make me money") is never a refund reason.

How to open a dispute

1. Buyer writes from the account email within 72 hours of a Discord non-delivery, or within 7 days of a campaign start if the zone is not serving.
2. Seller has 48 hours to reply with a screenshot or a pointer into the serve log.
3. The operator reads the ledger rows for that campaign, zone view/impression counts, and booking dates.
4. Decision in 5 business days: full refund, unused prepaid days only, or deny.

Two losses in 60 days: listing paused. Three: verification stripped and cash-out held.

Defaults by sell mode

• Flat / auction (prepaid): unused whole days refund if the embed is down or the zone is inactive for 24 hours or more. No refund after the term ends.
• CPM / CPC: stop charging. Money already charged for served impressions or clicks stays. Leftover wallet balance stays yours.
• Discord: full refund if status is not delivered within 48 hours of the scheduled time. Delivery is still manual, so that clock is real.
• Changed-mind / chargeback-style asks: deny. A listing is not a free option.

Payouts

A denied payout request returns the hold to the seller as a refund ledger row. That is not a buyer refund.